1. How long is the delivery time?
We offer worldwide shipping via EMS and DHL. It usually takes 7–15 working days for your order to arrive.
2. Is it safe to use my credit card on your website?
Absolutely safe! We use a wide range of electronic and physical security measures to protect your personal data and credit card information from unauthorized access. Your card information is completely secure on our website.
3. Will I be charged customs duties or taxes upon delivery?
In most cases, you will not be charged any customs duties or taxes. We pack all orders in small cartons marked as “gift, no customs value” to avoid such fees.
4. What should I do if I forget my password?
Please click “Forgot your password” on the login page and follow the instructions to reset it. For security reasons, we are unable to send your password via email.
5. Why are your prices higher than other websites?
Prices depend on quality. Many websites offer lower-quality products, which is why their prices are cheaper. We are committed to high quality and provide a warranty for all our items.
6. Do you offer wholesale prices?
Yes, we offer up to a 20% discount for wholesale orders. Your order must include at least 5 items (models can be mixed) to qualify for wholesale pricing.
7. What if the package is damaged or missing when I receive it?
We guarantee 100% delivery. If your package is lost or damaged during shipping, we will reship it to you free of charge. (However, if the loss or damage is due to customer error—such as incorrect address or no one to receive the package—we will not be able to resend it.)
8. Why is customer service sometimes slow to respond?
Due to a high volume of emails, we aim to respond within 24 hours on weekdays. Please refer to this FAQ section first for quicker answers to common questions.
9. What payment methods do you accept?
We accept credit card payments. For other payment options, please contact us.
(If you didn’t find your question here, feel free to contact us and we’ll be happy to assist you.)